Dreyluxe Shipping Policy

Last updated: August 19, 2026

At Dreyluxe, we want your order to arrive safely and on time. Please review the shipping information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Please note that orders may take slightly longer to process during holidays, promotions, or periods of high order volume.

2. Shipping Times

Estimated delivery times begin once your order has been shipped:

• Canada: 3–7 business days

• United States: 5–10 business days

• International: 7–15 business days

These delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs, carrier issues, or other circumstances outside of Dreyluxe's control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

Any available free-shipping promotions will be clearly indicated at checkout.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number, if tracking is available.

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect address is provided and the package is returned to Dreyluxe, additional shipping charges may apply to have the order reshipped.

Please contact us as soon as possible if you notice an error in your shipping address.

6. Lost, Stolen, or Damaged Packages

Dreyluxe is not responsible for packages that are lost or stolen after being confirmed as delivered by the shipping carrier.

If your package appears to be lost or has not arrived within the estimated delivery period, please contact us so we can help you determine the next steps.

If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged package and products.

7. International Orders

International customers may be responsible for customs duties, taxes, or other fees imposed by their country's customs authorities.

These charges are not included in the product price or standard shipping fee unless otherwise stated.

8. Changes to Your Order

If you need to change or cancel your order, please contact Dreyluxe as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel it.

9. Contact Us

If you have questions about your order or our shipping policy, please contact us at:

Dreyluxe
Email: support@dreyluxe.com
Website: dreyluxe.com

We appreciate your support and thank you for choosing Dreyluxe.